I am a highly versatile, anthropologically trained user researcher and designer. I work at the intersection of human behavior and design, asking the questions that help clients get to heart of experiences. I listen, observe, interpret and create meaningful experiences for others.


  • Plan and facilitate participatory design workshops with stakeholders
  • Experience with HTML, CSS, SQL and Python 
  • Highly skilled with Illustrator, Photoshop, Final Cut, Sketch, Balsamiq and can learn quickly learn new tools
  • Lead research efforts to rigorously and iteratively structure a problem
  • Skilled at conducting remote usability research with tools such as
  • Build low - high fidelity prototypes to test / validate assumptions


San Francisco Mayor's Innovation Fellow, User Experience Researcher and Designer                                                    Sept 2016 - Present

San Francisco Municipal Transportation Agency (SFMTA), San Francisco CA

  • 2016 Mayor's Innovation Fellow in the Office of Civic Innovation, working directly with the SFMTA to understand and improve the rider experience. 

User Experience Design Instructor                                                                                                                            Feb 2016 - Present

Inneract Project, Oakland CA

  • Co-teach an 8- week, hands-on design course to underserved students, exposing them to the design profession. 

User Experience Researcher                                                                                                                                          Jan 2016 - Present

Facebook, Menlo Park CA  

  • Conduct research on internal enterprise products / processes at Facebook to increase employee satisfaction and productivity. 


Instructor Associate

General, San Francisco CA                                                                                                                                       Sept 2015 - Present

  • Mentor General Assembly students on core UX and user research principles and best practices
  • Provide support, in-depth project feedback, and industry advice to students in the UX course 
  • Responsible for closely tracking student progress and working to address personal knowledge gaps 


Fellow, User Experience Research & Design Lead                                                                                                         Jan 2015 - Dec 2015

Code for America, San Francisco CA                                                                                                                       

  • Led research for the Financial-Wellness Calculator, Albuquerque’s new tool that helps residents achieve economic stability
  • Defined, scoped and managed generative / evaluative research to understand economic needs of the Albuquerque community
  • Recruited participants, conducted 75+ contextual interviews, facilitated participatory design sessions, designed surveys
  • Conducted rapid, in-person/remote usability tests; On-boarded/tested with organizations for pilot study of product
  • Synthesized findings into compelling oral, written and visual presentations to influence product decisions
  • Innovated research methods while maintaining a practice of sharp analysis and empathy
  • Presented research at Code for America Summit: Deepening Impact in Economic Development, 2015 (1300 attendees)


Education Programs Producer

General, San Francisco CA                                                                                                                                    Sept 2013 - Dec 2014

  • Designed and managed classes and workshop products for the SF campus
  • Used student feedback to improve product quality and test new course offerings 
  • Recruited and trained instructors. Worked with instructors to iteratively design high-quality curriculum
  • Successfully hit quarterly revenue targets of $85K and generated $800K in sales as an Admissions Producer
  • Led program development and managed a partnership program with 25 Year Up students to increase diversity
  • Mentored and exposed urban youth students in diversity program to careers in technology and design  
  • Innovated and executed various on-the-ground and digital marketing strategies to bring in new students 


Research & Exhibition Design Intern

ZERO1 Garage, San Jose CA                                                                                                                                                 Jun 2013 - Sept 2013

  • Conducted secondary content research and helped design educational collateral for exhibition displays
  • Researched philanthropic and corporate partnerships that drove revenue growth with Executive Director
  • Helped produce the highly acclaimed 2012 Biennial exhibition, “Seeking Silicon Valley” with Lead Curator


Qualitative Research Intern

Grameen Bank, Dhaka Bangladesh                                                                                                                                     Jun 2010 - August 2010

  • Conducted ethnographic research with borrowers in rural Bangladesh to understand needs
  • Presented final recommendations/ strategies to increase borrowers’ access to, and experience with the bank’s services


Wesleyan University, Middletown, CT, B.A. Cultural Anthropology, 2013

Startingbloc,  Boulder CO, Social Innovation Fellow, 2014
Stanford University, Palo Alto CA, DSN 101: History and Theory of Design, 2014
General Assembly, San Francisco CA, User Experience Design, Data Science, 2014
Harvard Business School, Cambridge MA, Summer Venture in Management, 2012